🛡️ Insurance & Lending

AI calling for insurance and lending in India

Renewal reminders, new-policy leads, loan enquiries and EMI reminders are high-volume, repetitive calls. TaskVox runs them in your customer’s language, records every conversation, and flags the people your advisors should call back.

Renewal & EMI remindersRecording + transcript of every callHindi + 9 Indian languagesOnly answered calls billed

The problem

What slows insurance & lending teams down on the phone today.

Renewals are lost to silence

Customers forget renewal dates. Reminder SMS and emails go unread, and advisors cannot personally call every policy coming due.

Loan and policy leads need fast qualification

Most enquiries need the same first questions — income, product, amount, timeline — before an advisor’s time is worth spending.

Every call needs a record

For disputes and quality checks you need to know exactly what was said on each call.

What the AI agent does for insurance & lending

Set up once, then every call follows your script — in your customer’s language.

Renewal reminders

Upload policies due for renewal with the customer’s name, policy and due date; the agent reminds each one and records who wants help renewing.

Lead qualification

Ask product interest, cover or loan amount, income range and timeline; interested leads are labelled Hot or Warm for your advisors.

EMI and document reminders

Polite reminders for upcoming EMIs or pending KYC documents, with the customer’s response — paid, will pay on a date, needs help — saved on the call.

Recording and transcript

Every call is recorded, transcribed and summarised in your dashboard, and can be exported.

What a call sounds like

An illustrative example of a short qualification call. You write the script and questions; the agent follows them.

Example call (Hindi)
AI agentनमस्ते सुनीता जी, मैं ABC Insurance की तरफ़ से बोल रही हूँ। आपकी हेल्थ पॉलिसी 15 नवंबर को रिन्यू होनी है। क्या आप इसे रिन्यू करना चाहेंगी?
Customerहाँ, करना है, पर इस बार कवर बढ़ाना है।
AI agentज़रूर। आप कितना कवर सोच रही हैं? हमारे एडवाइज़र आपको प्लान और प्रीमियम बता देंगे।
Customer10 लाख का।
AI agentठीक है। एडवाइज़र आपको कब कॉल करें — आज शाम या कल सुबह?
Saved as 🔥 Hot — wants to renew, upgrade cover to ₹10 lakh, callback “tomorrow morning”. Advisor gets the summary and recording.

Questions you can ask

Each answer is saved with the lead, and decides whether it is labelled Hot, Warm, Cold or Not a lead.

  • ✓Do you want to renew your policy?
  • ✓Would you like to change your cover?
  • ✓Which product are you interested in?
  • ✓What loan amount do you need?
  • ✓What is your monthly income range?
  • ✓When should our advisor call you?

Example: 5,000 contacts × ~1.5 min answered talk time = 7,500 minutes

₹15,000

one recharge at ₹2/min · telecom included · no monthly fee

Only answered calls are billed. Basic voice, before 18% GST. Premium Voice is 1.5×.

How it works

From list to qualified leads in four steps — no code needed.

Add your contacts

Upload a CSV — name, product, city or any column becomes a variable the agent can use — or send leads through the API as they arrive.

Write the script

Pick the language and voice, write the opening line and the questions to ask. Test it in your browser before calling anyone.

Run the campaign

Schedule it, choose how many calls run at once and how many retries to make. Numbers on your do-not-call list are skipped.

Act on the results

Every call gets a recording, transcript, summary and lead label. Hot leads can be transferred live or sent to your CRM by webhook.

📋 Compliance: Call your own customers and leads who consented, within 8 am – 8 pm (enforced for campaigns), keep opt-outs in the do-not-call list (checked before every dial), and never ask for OTPs, card numbers or passwords on an AI call.

Questions from insurance & lending teams

Can an AI agent make insurance renewal calls?

Yes. Upload customers with their policy details and due dates as variables; the agent reminds each customer, answers basic questions from your script, and records who wants to renew or needs an advisor.

Can it collect payments on the call?

No. The agent reminds and records the customer’s response (paid, will pay on a date, needs help). Payment happens through your existing channels.

Are calls recorded for compliance?

Yes. Every call has a recording, a full transcript and a summary in the dashboard.

Can it transfer an interested customer to an advisor?

Yes. With live transfer on, the call is passed to your advisor’s number during the conversation.

What does it cost?

Only answered calls are billed, at ₹2–₹4 per minute with telecom included and no monthly fee. 5,000 customers at about 1.5 minutes each is 7,500 minutes — ₹15,000 at ₹2/min on a ₹15,000 recharge.

Try it on your own leads

100 free credits on signup · recharge from ₹100 · ₹2–₹4/min, telecom included

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