🚚 Logistics & Delivery

AI calling for logistics and delivery in India

Failed deliveries, wrong addresses and “where is my order” calls cost money every day. TaskVox calls customers before and after delivery, confirms address and availability, shares the status you supply, and records the answer for your operations team.

Address & slot confirmationFailed-delivery follow-upsOrder details from your listHindi + 9 Indian languages

The problem

What slows logistics & delivery teams down on the phone today.

Failed first attempts

Customer not home, wrong address, phone switched off — every failed attempt costs another trip.

Thousands of short, repetitive calls

Confirming availability or rescheduling is simple, but the volume is too high for a calling team.

Customers want updates in their language

A short call in Hindi or the local language is clearer than an SMS link for many customers.

What the AI agent does for logistics & delivery

Set up once, then every call follows your script — in your customer’s language.

Pre-delivery confirmation

Confirm the customer will be available and the address is right, using order number, item and date from your list.

Failed-delivery follow-up

Call after a failed attempt, ask for a new day or corrected address, and save it for re-attempt.

Order and tracking details

Share order, tracking and expected-delivery details that you include for each contact in the campaign.

Results to your system

Every call sends a webhook with the outcome, so your ops system or CRM can update the shipment.

What a call sounds like

An illustrative example of a short qualification call. You write the script and questions; the agent follows them.

Example call (Hinglish)
AI agentNamaste, main FastShip Courier se bol raha hoon. Aapka parcel, order number 48213, kal deliver hona hai. Kya aap kal ghar par rahenge?
CustomerKal nahi, parso.
AI agentTheek hai, parso ke liye note kar liya. Kya address Flat 204, Sunrise Apartments, Andheri East hi hai?
CustomerHaan, wahi.
Saved — reschedule to day after tomorrow, address confirmed. Webhook sent to your ops system.

Questions you can ask

Each answer is saved with the lead, and decides whether it is labelled Hot, Warm, Cold or Not a lead.

  • ✓Will you be available on the delivery date?
  • ✓Is this the correct address?
  • ✓Which day suits you instead?
  • ✓Do you want to cancel or keep the order?

Example: 10,000 contacts × ~1 min answered talk time = 10,000 minutes

₹20,000

one recharge at ₹2/min · telecom included · no monthly fee

Only answered calls are billed. Basic voice, before 18% GST. Premium Voice is 1.5×.

How it works

From list to qualified leads in four steps — no code needed.

Add your contacts

Upload a CSV — name, product, city or any column becomes a variable the agent can use — or send leads through the API as they arrive.

Write the script

Pick the language and voice, write the opening line and the questions to ask. Test it in your browser before calling anyone.

Run the campaign

Schedule it, choose how many calls run at once and how many retries to make. Numbers on your do-not-call list are skipped.

Act on the results

Every call gets a recording, transcript, summary and lead label. Hot leads can be transferred live or sent to your CRM by webhook.

📋 Compliance: Call your own customers about their orders, within 8 am – 8 pm for campaigns. Order details come from the list you upload or send through the API — the agent does not look into your systems live during the call.

Questions from logistics & delivery teams

Can the AI share order number, tracking and delivery date?

Yes, when you include those details for each customer in the campaign list or API request. A live lookup into your own system during the call needs a custom integration.

Can it handle failed-delivery (NDR) follow-ups?

Yes. It calls after a failed attempt, asks for a new day or a corrected address, and records the answer with the call.

How do results reach our system?

Every finished call fires a webhook (call.completed) with the outcome and details, so your CRM or ops tool can update the shipment automatically.

Can it call in regional languages?

Yes — Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam and Punjabi.

What does 10,000 short delivery calls cost?

Only answered calls are billed. 10,000 calls of about 1 minute is about ₹20,000 at ₹2/min (₹10,001+ recharge), telecom included, with no monthly fee.

Try it on your own leads

100 free credits on signup · recharge from ₹100 · ₹2–₹4/min, telecom included

Read next