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Terms of Service

Last updated: 8 October 2026
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These terms are an agreement between you (the business or person creating an account) and Taskvox (“TaskVox AI”, “we”, “us”). By creating an account or using the service you accept them. If you accept on behalf of a business, you confirm you are authorised to do so.

1. The service

TaskVox AI lets you create AI voice agents that make and answer phone calls, automate WhatsApp conversations, and manage the resulting leads — with recordings, transcripts, summaries, lead labels, an API and webhooks. Features may change as we improve the product.

2. Your account

  • Give accurate account, business and billing details and keep them up to date.
  • Keep your password and API keys secret; you are responsible for activity under your account. Turn on two-factor authentication where available.
  • Tell us promptly at support@taskvox.in if you suspect unauthorised access.

3. Credits, prices and payment

  • The service is prepaid. You recharge credits through Razorpay; GST is charged on top and a GST invoice is issued.
  • Calls are charged per answered minute at the rate for your recharge slab, as shown on our pricing page at the time of recharge. Unanswered calls are not charged. Premium voices are charged at a higher credit rate, shown in the dashboard.
  • When your balance runs out, calls stop until you recharge.
  • We may change prices for future recharges; credits you already hold keep the rate they were bought at.
  • Refunds are covered by our Refund & Cancellation Policy.
  • Some business accounts are billed on separate written terms (for example postpaid); where those terms differ, they apply.

4. Calling and messaging rules — your responsibility

You decide whom your agents call or message and what they say. You must comply with all applicable law, including the Telecom Commercial Communications Customer Preference Regulations and other TRAI directions, the DPDP Act, 2023, and WhatsApp’s Business and Commerce policies. In particular you will:

  • contact only people who have consented or with whom you have a lawful relationship, and respect do-not-disturb preferences and opt-outs (add opt-outs to your do-not-call list in TaskVox);
  • call only within permitted hours — campaign calls are blocked by TaskVox outside 8 am – 8 pm IST;
  • not use the service for fraud, phishing, harassment, threats, impersonation of another person or organisation, misleading claims, or any unlawful content;
  • not ask people for OTPs, passwords, full card numbers or other secrets through an AI agent;
  • tell people they are speaking with an automated agent where the law or good practice requires it; and
  • have the rights to any content, scripts and data you upload.

We may suspend calling or an account, without refund of affected credits, if we reasonably believe these rules are being broken or if a telecom operator or authority asks us to.

5. Your data

You own the contact lists, scripts and call data in your account. You give us permission to process them only to provide and support the service, as described in our Privacy Policy, where we act as your data processor. You can export your leads and call data from the dashboard.

6. AI output

AI agents generate speech in real time. They can mishear, misunderstand or say something inaccurate, and lead labels and summaries are automated judgements. Review recordings and transcripts, test your agent before running campaigns, and do not rely on an AI agent for medical, legal, financial or emergency advice.

7. Availability

We work to keep the service available, but it depends on telecom networks and third-party AI and cloud providers, and there may be interruptions or maintenance. We do not promise uninterrupted or error-free service unless agreed in writing.

8. Our intellectual property

The TaskVox software, website, brand and documentation belong to us. You receive a non-exclusive, non-transferable right to use the service while you have an account with us. Do not copy, resell, reverse-engineer or misuse the service, or use it to build a competing product, except as allowed by law or by a written partner agreement.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or lost data. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Indemnity

You will compensate us for claims, penalties and costs arising from your contact lists, your scripts, or your breach of section 4 or of applicable law.

11. Ending the agreement

You can stop using the service and close your account at any time. We may end or suspend your access for a serious or repeated breach of these terms, for non-payment, or if required by law, and will give notice where reasonable.

12. Changes

We may update these terms. The date at the top shows the latest version; we will notify account holders of material changes. Continuing to use the service after a change means you accept it.

13. Law and disputes

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have exclusive jurisdiction. Before going to court, please write to us so we can try to resolve the issue.

Contact

Taskvox (TaskVox AI)
Basement A33-34, New Jawahar Circle, Jaipur, Rajasthan, India
GSTIN 08AAYFT4873A1ZO
Email: support@taskvox.in